From Enquiry to Shipment
What actually happens between your first e-mail and a carton arriving — and what we will need from you at each stage.
Seven stages
Enquiry
You send grade, volume band, packing format and destination. We reply within one business day.
Sample
Where it helps, a sample is sent for evaluation, with the grade and crop year stated.
Quotation
A written quote: grade, specification, packing, lead time, incoterm and validity.
Confirmation
Terms agreed in writing. Payment terms are set in the confirmation, not published here.
Production
Lot selected and tested, packed to the agreed format, label proof approved if private label.
Documentation
Export set prepared for your market and shared before despatch.
Despatch
Handed to the freight forwarder with the lot-wise report in the consignment.
Document types
Which of these applies depends on your destination and your customs broker. Tell us the country at enquiry stage and we will confirm the set before you order.
- Commercial invoice
- Packing list
- Certificate of origin
- Phytosanitary certificate (where required)
- Laboratory report for the lot
- Health or halal certificate (market-specific)
- Bill of lading / air waybill
Where we quote
We name regions rather than a country count. If your market is not listed, ask — it usually comes down to documentation rather than distance.
Commercial terms
MOQ, pricing, incoterms and payment terms depend on quantity and destination, and are confirmed in writing with your quotation. We do not publish them, because a published number is wrong for almost every buyer who reads it.
Ready to start?
Send the grade, the volume band, the packing format and the destination country.